CIO

Navigating AI for modern employee experiences

  • Webcast
  • 37 Min Watch Time
This fireside chat explores the intersection of AI and employee experience, highlighting how to harness AI’s power while ensuring ethics and well-being.

Harnessing the power of IT service management for digital transformation

  • Webcast
This webinar will focus on the critical role of IT service management (ITSM) in driving and accelerating digital transformation initiatives. Attendees will learn how service management can act as a catalyst for innovation, promote collaboration between IT and business teams, and enable seamless adoption of emerging technologies. Join us to learn how service management can…

Making the workplace more efficient with chatbots and automation

  • Article
  • 4 Min Read
When today's employees encounter technology problems or have questions about work processes, they expect instant help.

Freshservice service management benchmark report

  • Report
  • 45 Min Read
The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service experience, and optimization of tools and processes.

How to get your TCO down and ROI up with a right-sized ITSM solution

  • Whitepaper
  • 5 Min Read
At a time when every organization is increasingly focused on driving bottom-line results, it’s becoming more of a business imperative to save money on IT solutions without compromising quality and impact.

Five priorities for IT leaders to rise above economic uncertainties

  • Article
  • 5 Min Read
Today's unpredictable economic landscape demands a new level of resilience and innovation from IT leaders.

The Total Economic Impact™ of Freshworks Freshservice

  • Whitepaper
  • 30 Min Read
Organizations need IT service management to support knowledge workers in improving productivity, simplify employee experience, and leverage orchestration and artificial intelligence for faster resolution.

Customer stories: From ITSM to ROI

  • Case Study
  • 8 Min Read
5 proven ways enterprises ‘right-sized’ their ITSM to reduce costs with Freshservice.

Why continuing investments in ITSM is critical for CIOs

  • Article
  • 3 Min Read
In today's uncertain economic climate, IT leaders are faced with the challenge of justifying investments in IT Service Management (ITSM) while grappling with tight budgets.

Balancing AI-driven automation with the human touch

  • Article
  • 3 Min Read
In the fast-paced world of technology, Artificial Intelligence (AI) has emerged as a transformative force, revolutionizing various industries, including IT service management (ITSM).

Five building blocks for successful AI-enabled IT

  • Article
  • 4 Min Read
Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the definitive transformational technology of our times.

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The 'real' AI to boost customer engagement

The 'real' AI to boost customer engagement

How to build out the AI component in your evolving CX strategy
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