CIO

Artificial Intelligence

All articles about Artificial Intelligence on "Navigating AI for Modern IT Experiences"

Navigating AI for modern employee experiences

  • Webcast
  • 37 Min Watch Time
This fireside chat explores the intersection of AI and employee experience, highlighting how to harness AI’s power while ensuring ethics and well-being.

Transforming customer experience in an AI-first era

  • Webcast
  • 34 Min Watch Time
Join us for a lively and engaging webinar where we explore the current trends and opportunities involving generative AI for customer experience (CX), highlight the challenges, and explain how Freshworks solutions can help companies deliver the best return on investment. 

How can AI use data to elevate customer experience?

  • Article
  • 3 Min Read
In this article, we'll outline how AI can transform customer experiences and provide actionable insights on incorporating AI into your strategies to create remarkable customer interactions.

Adapting to the AI transformation in customer service 

  • Ebook
  • 16 Min Read
Revolutionizing customer service: Unleashing the power of generative AI.

Balancing AI-driven automation with the human touch

  • Article
  • 3 Min Read
In the fast-paced world of technology, Artificial Intelligence (AI) has emerged as a transformative force, revolutionizing various industries, including IT service management (ITSM).

Five building blocks for successful AI-enabled IT

  • Article
  • 4 Min Read
Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the definitive transformational technology of our times.

Making the workplace more efficient with chatbots and automation

  • Article
  • 4 Min Read
When today's employees encounter technology problems or have questions about work processes, they expect instant help.