At a time when every organization is increasingly focused on driving bottom-line results, it’s
becoming more of a business imperative to save money on IT solutions without
compromising quality and impact.

For IT, doing more with less and stopping or significantly slowing discretionary spending is
the way to emerge from the current economic downturn. But IT service management, as you
know, is more than just solving queries and automating repetitive tasks. An efficient and
right-sized IT management solution has the potential to save organizations money and
double down on productivity.

But how do you ensure you invest in the right ITSM tool that doesn’t skyrocket your Total
Cost of Ownership (TCO) or worse, plunge your organization into technical debt?

In this whitepaper, we cover:

  • What is TCO, and why it’s important
  • How to calculate your TCO
  • Best practices for building a recession-proof TCO mode