CIO

Employee Experience

All articles about Employee Experience on "Navigating AI for Modern IT Experiences"

Navigating AI for modern employee experiences

  • Webcast
  • 37 Min Watch Time
This fireside chat explores the intersection of AI and employee experience, highlighting how to harness AI’s power while ensuring ethics and well-being.

How can AI use data to elevate customer experience?

  • Article
  • 3 Min Read
In this article, we'll outline how AI can transform customer experiences and provide actionable insights on incorporating AI into your strategies to create remarkable customer interactions.

Four building blocks to a successful implementation of AI in CX

  • Article
  • 4 Min Read
How much time and effort does your team spend on basic CX tasks, like, answering repetitive customer queries, gathering data from different platforms to optimize customer journeys, or staying on top of internal CX processes?

Balancing AI-driven automation with the human touch

  • Article
  • 3 Min Read
In the fast-paced world of technology, Artificial Intelligence (AI) has emerged as a transformative force, revolutionizing various industries, including IT service management (ITSM).

Making the workplace more efficient with chatbots and automation

  • Article
  • 4 Min Read
When today's employees encounter technology problems or have questions about work processes, they expect instant help.